Mister Metric Limited
Company Registration Number: 09074509
Registered office address: 4 Heathcote Road, Bordon, Hants. GU35 0BN
Registered in England and governed by all applicable laws in the UK.
What information do we collect?
We collect information from you when you register on our site or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
; To use for subscription payments – we use secure methods to re-bill your card details if you choose to subscribe to one of our services. We do not retain the card details, these are held securely by our choice of payment processors.
To ensure that our use of your Personal Data is compliant with applicable law we comply with all aspects of the current legal requirements. We use Personal Data to facilitate the business relationships we have with our Users, to comply with our financial regulatory and other legal obligations, and to pursue our legitimate business interests. We also use Personal Data to complete payment transactions and to provide payment-related services to our Users. The use of your personal and card details during payment processing may include services such as identity verification, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing services.
These service providers may need to access Personal Data to perform their services and ensure your payment, details and processing remains secure within the requirements of banking law and payment protection. We authorise such service providers to use or disclose Personal Data only as necessary to perform the services on our behalf or comply with legal requirements.
We require such service providers to contractually commit to protect the security and confidentiality of Personal Data they process on our behalf. Our service providers are predominantly located in the European Union and the United States of America.
NOTE: If at any time you would like to unsubscribe from receiving future marketing emails, we include detailed unsubscribe instructions at the bottom of each email. However we may retain your contact details for transactional, security and payment communications.
E.U. Citizens and General Data Protection Regulations (GDPR)
From May 25th 2018 under General Data Protection Regulations (GDPR) all E.U. data subjects have the following rights;
- The right to erasure
- The right to be informed
- The right to restrict processing
- The right of access
- The right to rectification
- The right to data portability
- The right to object
- Rights to prevent discrimination due to automated decision making and profiling
The Right to Object gives you the right to withdraw your consent at ANY time.
This gives any individual the right to request the deletion or removal of personal data if they do not wish to allow its continued use and “where there is no compelling reason for its continued processing”. However this may also mean as we have no record of your request, that we may end up sending you information if your details are fed into our systems again. It may also mean your subscription is cancelled and payment of services is not continuous. This may also result in loss of data, reduction in service, deletion of website, loss of domain names and other such services which require continuous billing.
As an organisation we can keep your data “in the performance of a task in the public interest”, and can refuse to remove you from our records if there is a regulatory reason to keep them such as managing accounts for example.
All our newsletters we send to you will allow you to quickly and automatically remove your details from our mailing list. If you have a problem with this or are confused about the process then please do contact us on 01420 398080 or email [email protected] and we will remove you on your behalf.
If you would like to update your information, correct any errors or request a copy of the data we hold on you and your business then please use the same contact details to make your request.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
AID – Google Analytics cookie.
gravatar – Website Avatar cookie.
__cfduid – Used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor’s machine is known trusted, then the cookie can override the security setting. It does not correspond to any userid in the web application, nor does the cookie store any personally identifiable information.
__stripe_mid – Session cookie stores user preference for Stripe, but not payment data or personally identifiable information.
_ga – Payment gateway cookie to keep payment and basket information.
_gid – Google Analytics cookie that helps store general user data, no personally identifiable information is stored.
_vwo_uuid_v2 – Google Analytics cookie that helps store general user data, no personally identifiable information is stored.
civicCookieControl – Stores our Cookie notification and preferences.
wp-settings-time-2 – Has no impact on user experience and do not store any personal information. Contains some information about user’s general geographic location. These cookies are persistent and expire in 1 year.
gsScrollPos – Google maps cookie which expires when you leave.
PHPSESSID – Stores data based on account preferences. Expires when you leave the site.
language – Stores language preferences
pmpro_visit – Tracks session data when you login, expires when you leave.
referralsoffv – Interface assistance session cookie that expires when you leave the site
wfwaf-authcookie – This cookie is set by the WordPress security plugin “Wordfence”. It is used to authenticate user’s login request. This cookie is persistent, expires within a day.
wordpress_logged_in – After login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.
wordpress_sec – Helps to keep you logged in and expires when you leave the site.
wordpress_test_cookie – WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your browser is set to allow, or reject cookies.
wp-settings-2 – Used to customize your view of admin interface, and possibly also the main site interface.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Once you have become a member, all users of our site may make any changes to their personal registration information at any time by logging into their control panel and going to the ‘Edit Profile’ page.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.mistermetric.com/terms-and-conditions/
This policy was last modified on 25th October 2017
We record all phone calls, both landline and mobile. These are stored on our system and kept for accuracy and security. A copy of your call is available on request, we may redact comments made where sensitive information that affects a third party of may be subject to an NDA is discussed.